Player troubleshooting

Plugin does not appear

Confirm the DLL matches your Beat Saber version, is directly inside Plugins, and all required mods are installed. Download a fresh copy from the CompCube download page. If it still does not load, save your latest BSIPA log for someone helping you.

Authentication fails

Complete the BeatKhana sign-in again. If CompCube says that a platform identity is required, link your BeatLeader or ScoreSaber profile in BeatKhana settings, then restart the game and sign in again.

Queue is unavailable

The queue may be closed, outside its opening hours, limited to another MMR range, or temporarily unavailable. You also cannot join while already queued, playing a match, timed out, or banned. If the reason is unclear, check the website status or ask staff.

A map will not start

Use the CompCube map playlist or retry the in-game download. Report a deleted or changed BeatSaver upload to a pooler. Do not substitute a different difficulty or copy of the map, because both players must play the exact map selected for the match.

Connection dropped

Do not repeatedly reconnect and queue while diagnosing instability, because disconnect penalties increase. Save your BSIPA log, the approximate time, match link, and any visible error message, then contact moderators.